AI Receptionist for HVAC Companies
Heat waves and cold snaps bring call spikes you can't staff for. Every unanswered "my AC just died" call is a job for a competitor. Ruqaya AI answers every call, day or night, in your business name.
What our AI receptionist for HVAC companies does on every call
- Answers 24/7 with your business name
- Collects name, callback number and address
- Writes down what the job is – AC repair and more
- Flags urgent jobs using your own emergency rules
- Offers your appointment windows (your team confirms)
- Answers your FAQs and, if you allow it, your price ranges
- Speaks English (Spanish in beta)
- Emails you a clean summary after every call
Calls it is set up for
You tell the receptionist which services you offer, and it uses the words your callers use. Common calls for HVAC companies include:
- no heat and no cooling calls
- furnace and boiler repair
- AC repair and installs
- heat pumps
- thermostats
- duct cleaning
- seasonal tune-ups and maintenance plans
- indoor air quality
Example situations
Illustrative examples of how it is set up to behave – not customer stories.
No heat on a winter night
It treats it as urgent using your rules, collects the address and system type, and transfers or flags it for an immediate callback.
Seasonal tune-up requests
It offers your appointment windows and takes the request, so your team only has to confirm.
A gas smell
Safety first: it tells the caller to get out and call 911 before anything else.
Simple pricing
Starter
- 24/7 AI call answering in your business name
- Takes name, number, address and what they need
- Appointment requests (team confirms)
- Email summary after every call
- Urgent calls flagged in the email
- Your FAQs, prices and hours built in
- Customer dashboard: calls, transcripts, usage
- Edit your greeting, hours and FAQs yourself
Growth
- Everything in Starter
- Live transfer of emergencies to your phone
- Choose: emergencies only, or any urgent caller
- Backup transfer number
- Custom lead-qualifying questions
Pro
- Everything in Growth
- Monthly call review and script tune-up by us
- Upload your price list / service menu
- Priority support (same business day)
Questions from HVAC companies
Can an AI receptionist really handle calls for HVAC companies?
Yes. It is set up with your services (AC repair, furnace repair, tune-ups, installs and maintenance plans), your hours, your service area and what counts as an emergency for you. It collects the caller's details and emails them to you after every call.
What happens with emergencies?
You tell it what counts as an emergency – for example no heat in freezing weather, no AC in extreme heat, gas smells (caller told to leave and call 911) and carbon-monoxide alarms. On Growth and Pro it can transfer those calls live to your phone, with a backup number if you don't pick up. On Starter it marks them urgent in your email.
Will callers know it is an AI?
Yes. It tells callers it is a virtual assistant and that calls may be recorded. Most callers simply want their problem written down and a fast callback – which is exactly what it does.
How much does it cost?
Plans start at $39/month for 150 minutes (about 60 calls). There is no contract and a 14-day money-back guarantee.
How long does setup take?
About 5 minutes of answering questions. Once you pay, your number is usually live within minutes.
Can it handle no-heat or no-AC calls at night?
Yes. You decide what counts as urgent, for example no heat in winter or no cooling in a heat wave. On Growth and Pro those calls can be transferred live to your phone, with a backup number. On Starter they are marked urgent in your email.
Can it answer questions about tune-ups and maintenance plans?
Yes, if you add them to your FAQs. It can also share your price ranges, but only if you allow it. You can change these answers yourself in your dashboard at any time.
What happens if we get very busy and run out of minutes?
You choose when you sign up. With extra minutes turned on, it keeps working normally and each extra minute is 20¢. With them off, it keeps answering but only takes short messages until your minutes reset. We email you at 80% and 100%.
Other industries: AI receptionist for plumbers · AI receptionist for electricians · AI receptionist for roofers · AI receptionist for cleaning companies · AI receptionist for law firms
Guides: After-hours answering · Emergency call answering · Stop missed calls · Answering service cost
Stop losing calls to voicemail
Set up in about 5 minutes. No contract, 14-day money-back guarantee.