Quick start
- Pick a plan – Starter, Growth or Pro.
- Tell us about your business – services, hours, area, emergencies, and optional FAQs and prices.
- Pay securely with Paddle – your number is created right away.
- Call it yourself to hear how it sounds, and tweak anything in Settings.
- Forward your business line after hours or when busy (see below).
Frequently asked questions
How do I get started?
Choose a plan on the pricing page, answer a few questions about your business (about 5 minutes), and pay securely through Paddle. Your new number is usually live within minutes and we email you the details.
How do I forward my existing number?
In the US, most phone companies use *72 followed by your Ruqaya AI number to forward all calls, or *71 / *61 to forward only when busy or unanswered; *73 turns forwarding off. In Canada, many mobile carriers (for example Fido and Freedom Mobile) use *21* + your Ruqaya AI number + # for all calls and *61* + number + # for unanswered calls; with others (such as Bell or TELUS) you can set it in your phone's Settings under Call forwarding. Forwarding unanswered calls usually needs your carrier voicemail turned off. Codes vary by carrier – check with yours if one doesn't work. Your welcome email and dashboard show the codes for your carrier.
Do you work with businesses in Canada?
Yes. We serve small businesses in the US and Canada (except Quebec for now, because our receptionist speaks English only). Canadian customers get a local Canadian phone number in their area code where one is available. Prices are in US dollars (USD) for everyone, and calls are handled under Canada's privacy law (PIPEDA) – see our privacy policy.
How do I change my greeting, hours or FAQs?
Log in, open the Settings tab, make your changes and press Save. Your receptionist is rebuilt with the new answers, usually within a minute.
Where do I see my calls?
In your dashboard under Calls. Tap a call to read the full transcript and, where available, play the recording. You also get an email after every call.
How do I add Spanish?
Tick "Also answer in Spanish" in Settings. Your receptionist starts in English and switches when the caller speaks Spanish.
How do live transfers work?
On Growth and Pro, emergencies (or urgent callers who ask for a person, if you choose) are put straight through to your mobile. Add a backup number in Settings in case you can't answer.
How do I see invoices or update my card?
Dashboard → Plan & billing. Invoices, card updates and cancellation are handled on Paddle's secure page.
How do I cancel?
Dashboard → Plan & billing → Cancel plan. There's no contract; your receptionist keeps working until the end of the month you've paid for. New customers can ask for a full refund within 14 days.
I lost my dashboard link
Go to Log in and enter the email you signed up with – we'll send a fresh sign-in link.